Shipping Information

UK DELIVERY OPTIONS

All products are shipped FREE using Royal Mail Special Delivery which is a trackable next day service delivering within the UK. A signature will be requested on receipt. If you are not in at the time of delivery, the Royal Mail will leave a card with details for arranging a re-delivery or collection at your nearest sorting office.

Please note, collections and deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or during Sale periods. For deliveries to Islands and the far North please allow an additional 2-3 days for delivery to avoid disappointment. For detailed delivery times to specific regions see the Royal Mail website. Finance orders can only be shipped to the billing address (the stated account address for the payment card used for the deposit payment).

INTERNATIONAL DELIVERY OPTIONS

Dependent upon the brand and shipping location, we are able to despatch outside of the UK. Most items will be shipped on a Delivery Duty Paid basis which means that all relevant import taxes and duties will be included in the final purchase price. For a shipping, tax and duty estimate for deliveries outside of the UK, please complete the international shipping form below.

IMPORTANT INFORMATION

Please check that the shipping address is correct as we are unable to redirect orders once they're in transit.

Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.

INSURANCE

Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.